Short answers.

By its size, the condition it is left in and what the floors are. A studio and a three-bedroom are different rates; so is a unit left in good order and one with years of build-up. The Plans page explains the rates, and the written slot for each unit gives its rate and says what the clean includes before we start.

The crew lead opens every door, cabinet and drawer, photographs anything that looks like damage rather than dirt, and then starts on the sheet. You get that photo with the note, so you know what a contractor has to look at.

No. Send us where the key is: a lockbox, your office, a tag board or a code. The lead logs the time the key comes out and the time it goes back. If a door will not open, we call you before we leave and note it on the sheet.

A crew from our own schedule, led by a named crew lead who signs the sheet. The work-order confirmation says which lead has your unit.

Yes. We carry general liability insurance, and the limits are in the footer of every page. A certificate of insurance naming your company goes out on request.

Tell us in writing and send the photo. We go back to a missed line on the sheet, and the Policies page has the terms for breakage and for anything missing from a unit.

Vacuums, mops, cloths, ladders for ceiling fans and light fixtures, and the products for the job. Fragrance-free products are available on request; tell us when you book the slot.

We do not clean an occupied unit as a turn. If a tenant is still there when the crew arrives, the lead calls you and the slot moves; the cancellation terms are on the Policies page.

As a link to the unit's folder, with every room shot from the doorway, the same way every turn, and the signed sheet beside it. Past turns for the unit stay in the same folder.

The Kansas City metro on both sides of the state line; the Areas page lists the towns and the ones we do not drive to. We confirm the slot in writing after we see the move-out date.