Jo Paschal
Owner and general manager
Reads the first sheet on every new building herself, and takes the call when a turn goes wrong.
About
A cleaning company for people who manage rentals.
The company began with an owner cleaning her own duplexes between tenants, and writing down what she did so the next crew could do the same. That list became the sheet.
Eighteen people work the schedule: three crews, a scheduler, a quality lead and an owner who still reads the first sheet on every new building.
How it runs
Three crews, each with a named lead
An office that answers the work-order line
One checklist for every unit
A photo set checked before it leaves
Who you will hear from
Four names on every unit's file.
You will usually hear from these four. Each has a role on the sheet.
Celestino Ortega
Operations manager
Builds the turn schedule from your move-out dates and moves a crew when a tenant leaves early.
Trisha Ung
Quality lead
Checks each photo set against the sheet before it goes to you, and sends a crew back for a missed line.
Jericho Ocampo
Crew lead
Runs the walk-through, logs the keys and signs the sheet for the units on his route.
For your files
Registration and insurance, in writing.
Send us a request and we send the documents you need for a vendor file.
Registration
Business registrationVerify
MO Registration 000000 · Missouri Secretary of State
Registered to do business in Missouri; look the number up on the state's site.
Insurance
General liability insurance
$1,000,000 per occurrence, $2,000,000 aggregate
Covers damage to a unit while we clean it. A certificate naming your company on request.
On request
W-9 and certificate of insurance
Sent to your office on request.
A blank sheet
So your own staff can see every line.
Ready when the unit is empty
Send the vacating list.
Tell us the units, the move-out dates and where the keys are. We reply with a written slot for each, in the order the units empty.